Privacy policy

Last updated: August 22, 2026

1. About This Privacy Policy

Bizzoso.com, referred to in this Privacy Policy as “Bizzoso,” “we,” “us,” or “our,” operates this website and online store, including its content, features, customer accounts, checkout, digital products, communications, and related services collectively referred to as the “Services.”

Bizzoso provides downloadable digital products, including planners, templates, journals, workbooks, graphics, and other digital resources.

Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to display products, process orders, manage customer accounts, and deliver certain parts of the Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

  • Visit or browse Bizzoso.com;
  • Create or use a customer account;
  • Purchase or download a digital product;
  • Subscribe to our marketing communications;
  • Contact customer support;
  • Participate in a promotion, survey, or product review; or
  • Otherwise interact with Bizzoso.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Where this Privacy Policy conflicts with our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control.

2. Our Digital Products

Bizzoso primarily sells digital products. Products may be delivered through email, customer accounts, download pages, cloud-storage folders, digital-delivery applications, or other electronic delivery methods.

Because our products are delivered digitally, we generally do not require a physical shipping address. However, Shopify, payment processors, or certain payment methods may request a billing address or other information for payment verification, fraud prevention, taxation, or legal compliance.

To deliver and protect digital products, we or our service providers may record information such as:

  • Your email address;
  • Order number;
  • Product purchased;
  • Date and time of delivery;
  • Download activity;
  • Internet Protocol address;
  • Device or browser information;
  • Download-link usage; and
  • Failed, repeated, or potentially unauthorized download attempts.

We may use this information to provide access to purchased products, troubleshoot delivery problems, prevent fraud, protect download links, and enforce applicable product licenses and terms.

3. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be connected with you. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with Bizzoso, we may collect the following categories of personal information.

Contact and Identification Information

This may include your:

  • Name;
  • Email address;
  • Telephone number, when voluntarily provided;
  • Billing address;
  • Country or region;
  • Business name; and
  • Other contact information you provide.

Order and Transaction Information

This may include:

  • Products viewed or purchased;
  • Order number;
  • Purchase date;
  • Purchase amount;
  • Currency;
  • Discount codes;
  • Refund or dispute information;
  • Download status;
  • Previous transactions; and
  • Information required to provide customer support for an order.

Payment Information

Payment information is submitted to Shopify and the applicable payment processor. Depending on the payment method you select, this may include payment-card information, billing information, payment confirmation, transaction identifiers, and fraud-screening information.

Bizzoso generally receives transaction details and limited payment information rather than your complete payment-card number.

Customer Account Information

When customer accounts are available, we may collect information associated with your account, including:

  • Login credentials or passwordless login information;
  • Account preferences;
  • Saved contact information;
  • Order history;
  • Download history; and
  • Account security information.

Communications and Customer-Support Information

We collect information that you provide when you contact us, including:

  • The contents of emails or messages;
  • Your order number;
  • Questions or support requests;
  • Files or screenshots you send us;
  • Complaints or feedback; and
  • Records of our responses.

Marketing and Preference Information

This may include:

  • Whether you subscribed to email or text marketing;
  • Your marketing preferences;
  • Products or product categories that interest you;
  • Emails you open or links you select;
  • Promotions you respond to; and
  • Whether you unsubscribed or opted out.

Device, Browser, and Usage Information

When you visit the Services, we and our service providers may automatically collect information such as:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Device identifiers;
  • Approximate location derived from your Internet Protocol address;
  • Referring website;
  • Pages viewed;
  • Products viewed;
  • Cart activity;
  • Session information;
  • Date and time of visits;
  • Interactions with advertisements or emails; and
  • Information collected through cookies and similar technologies.

Information You Choose to Make Public

Where the Services allow reviews, comments, testimonials, or other public submissions, information you submit may be visible to other visitors. Please avoid posting sensitive or confidential personal information publicly.

Sensitive Personal Information

Bizzoso does not intentionally request sensitive personal information such as government identification numbers, medical information, biometric information, or account passwords for unrelated services.

Please do not send sensitive personal information through ordinary email or customer-support messages unless we specifically request it for a legitimate and lawful purpose.

4. How We Collect Personal Information

We may collect personal information from the following sources.

Directly From You

We collect information directly from you when you:

  • Make a purchase;
  • Create or use an account;
  • Subscribe to marketing;
  • Contact customer support;
  • Submit a form;
  • Leave a review;
  • Enter a promotion; or
  • Otherwise provide information to us.

Automatically Through the Services

We may automatically collect device, browser, usage, and interaction information through cookies, pixels, tags, local storage, software development kits, server logs, and similar technologies.

From Shopify and Other Service Providers

We may receive information from Shopify and companies that help us operate Bizzoso, including payment processors, email providers, analytics providers, advertising platforms, fraud-prevention providers, customer-support tools, and digital-product delivery or storage providers.

From Advertising and Business Partners

Where permitted by law, we may receive information from advertising platforms, social-media platforms, referral partners, or other services when you interact with our advertisements or visit Bizzoso through those services.

5. How We Use Personal Information

We may use personal information for the following purposes.

Process and Fulfil Orders

We use information to:

  • Process payments;
  • Confirm purchases;
  • Deliver digital products;
  • Provide download access;
  • Send receipts and order-related messages;
  • Maintain order history;
  • Resolve failed or missing downloads; and
  • Administer refunds or payment disputes where applicable.

Operate Customer Accounts

We may use information to create, maintain, secure, and manage customer accounts and provide access to previous purchases.

Provide Customer Support

We use information to answer questions, resolve order problems, verify purchases, provide technical support, respond to complaints, and maintain our relationship with customers.

Protect Bizzoso and Our Customers

We may use information to:

  • Verify transactions;
  • Prevent fraudulent purchases;
  • Detect unauthorized access;
  • Protect digital download links;
  • Investigate suspicious activity;
  • Protect our systems and intellectual property;
  • Enforce our Terms of Service and product licenses; and
  • Protect the rights, safety, and property of Bizzoso, our customers, and others.

Improve and Personalize the Services

We may use information to:

  • Understand how visitors use the website;
  • Improve website performance;
  • Develop new products;
  • Correct technical problems;
  • Remember customer preferences;
  • Recommend relevant products;
  • Measure product and campaign performance; and
  • Provide a more relevant shopping experience.

Marketing and Advertising

Where permitted by law, we may use information to:

  • Send promotional emails or messages;
  • Announce products, bundles, launches, and special offers;
  • Recommend products related to previous purchases or interests;
  • Measure advertising performance;
  • Create advertising audiences;
  • Display relevant advertisements on Bizzoso or other websites and platforms; and
  • Avoid sending advertisements that are not relevant to you.

Legal, Tax, and Compliance Purposes

We may process information to:

  • Maintain business and transaction records;
  • Meet accounting and tax obligations;
  • Respond to lawful government or law-enforcement requests;
  • Establish, exercise, or defend legal claims;
  • Investigate violations of our terms or policies; and
  • Comply with applicable laws and legal processes.

6. Legal Bases for Processing

The legal basis we rely on depends on your location and why we are processing your information.

Where Canadian privacy law applies, we collect, use, and disclose personal information with your consent or as otherwise permitted or required by law.

Where European Economic Area or United Kingdom data-protection law applies, we may rely on the following legal bases:

Performance of a Contract

We process information when necessary to complete your purchase, deliver your digital products, manage your account, provide customer support, and perform our agreement with you.

Legitimate Interests

We may process information where necessary for legitimate business interests, including operating and improving Bizzoso, understanding store performance, protecting our products and systems, preventing fraud, providing customer support, and marketing our products where permitted.

We consider whether those interests are outweighed by your privacy rights before relying on this basis.

Consent

We rely on consent where required, including for certain marketing communications, advertising technologies, or non-essential cookies. You may withdraw consent at any time, although withdrawing consent does not affect processing that occurred before the withdrawal.

Legal Obligations

We may process information when necessary to comply with tax, accounting, consumer-protection, law-enforcement, regulatory, or other legal obligations.

7. Cookies and Similar Technologies

Bizzoso, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for the following purposes:

Essential Cookies

These cookies are necessary for important website functions such as security, checkout, shopping-cart functionality, customer-account access, payment processing, fraud prevention, and remembering privacy choices.

Functional Cookies

These cookies help remember preferences and provide enhanced website features.

Analytics and Performance Cookies

These cookies help us understand website traffic, visitor behaviour, product interest, and how well the website and marketing campaigns perform.

Advertising Cookies

These cookies and similar technologies may be used to measure advertisements, limit repeated advertisements, build advertising audiences, and display more relevant marketing on other websites or platforms.

Where required by law, we request permission before placing non-essential cookies. You may manage available choices through the cookie banner, privacy settings, or “Your Privacy Choices” options displayed on the Services.

You may also change your browser settings to block or delete cookies. Blocking certain cookies may affect website functionality, checkout, customer accounts, or your ability to access some features.

8. Email and Other Marketing Communications

We may send promotional communications when you have consented or when otherwise permitted by applicable law.

Promotional communications may include information about:

  • New digital products;
  • Related products or product categories;
  • Bundles and libraries;
  • Discounts and promotions;
  • Abandoned checkout reminders;
  • Product recommendations; and
  • Business updates.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link contained in the email.

Unsubscribing from promotional communications does not prevent us from sending non-promotional communications that are necessary to complete or support a transaction, such as order confirmations, download instructions, security notices, account messages, or responses to customer-support requests.

9. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

Shopify

Shopify hosts and supports the Services, including the storefront, checkout, customer accounts, analytics, and other ecommerce features.

Payment Processors and Financial Institutions

Payment providers process payments, verify transactions, prevent fraud, manage chargebacks, and complete related financial services.

Digital-Delivery and Storage Providers

We may use service providers to store digital files, generate or protect download links, send delivery emails, monitor download activity, and provide customers with purchased products.

Marketing, Email, Analytics, and Advertising Providers

These providers may help us send communications, understand customer interests, measure website performance, evaluate advertising, create advertising audiences, and display relevant promotions.

Technology, Security, and Customer-Support Providers

These providers may help us host data, operate website features, prevent fraud, secure our systems, manage customer inquiries, and troubleshoot technical issues.

Professional Advisers

We may disclose information to accountants, lawyers, insurers, auditors, financial advisers, and other professional advisers where reasonably necessary.

Government Authorities and Legal Recipients

We may disclose information where required or permitted by law, including in response to subpoenas, court orders, lawful government requests, regulatory investigations, or other legal processes.

Business Transactions

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, insolvency, or transfer of all or part of Bizzoso’s business.

At Your Direction

We may disclose information when you request or authorize us to do so, including when you interact with third-party integrations or social-media features.

10. Our Relationship With Shopify

Shopify collects and processes personal information about your access to and use of the Services so that it can provide and improve its ecommerce services.

Information submitted through Bizzoso may be transmitted to Shopify and to Shopify’s service providers in Canada, the United States, or other countries.

Shopify may also process information collected from your interactions with Bizzoso, other Shopify merchants, and Shopify services to provide enhanced features, security, analytics, advertising, personalization, or other services.

For certain Shopify services, Shopify may be independently responsible for how it processes personal information and for responding to requests relating to that processing.

Additional information is available through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

11. Sale, Sharing, and Targeted Advertising

Bizzoso does not sell customer lists or personal information in exchange for money.

However, certain privacy laws use broad definitions of “sale,” “sharing,” or “targeted advertising.” Under those definitions, allowing advertising or analytics partners to receive identifiers, cookie information, website activity, or advertising-related information may be considered a sale or sharing even when no money is exchanged for the information.

Depending on where you live, you may have the right to opt out of:

  • The sale of personal information;
  • The sharing of personal information for cross-context behavioural advertising; or
  • The processing of personal information for targeted advertising.

You may submit an applicable request through the Data Sharing Opt-Out or Your Privacy Choices page available on Bizzoso.com.

Where required by applicable law and supported by our website, we also recognize Global Privacy Control signals as requests to opt out for the browser or device sending the signal.

12. International Processing and Transfers

Bizzoso is based in Ontario, Canada. Shopify and some of our service providers operate internationally.

As a result, personal information may be transferred to, stored in, or processed in Canada, the United States, or other countries outside the country where you live.

Privacy and data-protection laws in those countries may differ from the laws in your location. Where required, we use recognized contractual, organizational, or legal safeguards for international transfers, such as approved contractual clauses or transfers to countries recognized as providing an adequate level of protection.

13. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Deliver and support purchased digital products;
  • Maintain customer accounts;
  • Keep transaction, tax, and accounting records;
  • Manage refunds, disputes, and chargebacks;
  • Prevent fraud and unauthorized access;
  • Enforce agreements and product licenses;
  • Respond to customer-support requests;
  • Maintain marketing preferences; and
  • Meet legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely isolate it until deletion is possible through our systems and backup processes.

14. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against accidental loss, unauthorized access, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure account tools, payment-provider security, fraud monitoring, password protection, encrypted connections, restricted administrative access, and service-provider safeguards.

No method of transmission over the internet and no storage system can be guaranteed to be completely secure. You should avoid sending passwords, full payment-card details, or other highly sensitive information through ordinary email.

You are responsible for protecting your account credentials, email account, and any download links associated with your purchases.

15. Children’s Privacy

Bizzoso’s store, checkout, and customer accounts are intended for adults.

Some Bizzoso products may be created for children, parents, teachers, or families. However, the availability of child-focused products does not mean that the Services are directed to children.

Purchases should be completed by an adult who has the legal authority to enter into the transaction.

We do not knowingly collect personal information directly from children under 16 or under the applicable minimum age in their jurisdiction. A parent or legal guardian who believes that a child has provided personal information to Bizzoso may contact us to request its deletion.

16. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to personal information we maintain about you;
  • Request information about how we collect, use, and disclose your information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information;
  • Request a portable copy of certain information;
  • Withdraw consent where processing is based on consent;
  • Object to or restrict certain processing;
  • Opt out of targeted advertising;
  • Opt out of the sale or sharing of personal information;
  • Opt out of promotional communications;
  • Appeal a decision relating to a privacy request, where applicable; and
  • Lodge a complaint with an applicable privacy or data-protection authority.

These rights are not absolute. We may retain or continue processing information where permitted or required for reasons such as completing a transaction, maintaining tax records, preventing fraud, resolving disputes, protecting legal rights, or complying with law.

Exercising Your Rights

You may submit a privacy request by contacting us at support@bizzoso.com.

Requests relating to targeted advertising or data sharing may also be submitted through the Data Sharing Opt-Out or Your Privacy Choices page available on Bizzoso.com.

We may need to verify your identity before completing a request. The information requested for verification will depend on the nature and sensitivity of the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may also require you to verify your identity directly.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Canadian Residents

Canadian residents may contact us to request access to or correction of their personal information or to withdraw consent, subject to legal and contractual limitations.

A complaint that cannot be resolved directly with Bizzoso may be submitted to the Office of the Privacy Commissioner of Canada or another applicable provincial privacy authority.

European Economic Area and United Kingdom Residents

Residents of the European Economic Area or United Kingdom may have rights of access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

They may also lodge a complaint with the data-protection authority responsible for their country or region.

United States Residents

Residents of certain U.S. states may have rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of certain sales, sharing, profiling, or targeted advertising.

Where applicable, residents may also have the right to appeal a decision concerning a privacy request.

17. Third-Party Websites and Services

The Services may contain links to third-party websites, social-media services, cloud-storage services, applications, or other platforms that Bizzoso does not own or control.

Those third parties process information according to their own terms and privacy policies. Bizzoso is not responsible for the privacy, security, accuracy, or practices of third-party services.

A link to a third-party service does not necessarily mean that Bizzoso endorses all of that service’s content or practices.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our products or business practices;
  • Shopify features;
  • Service providers;
  • Technology;
  • Privacy choices;
  • Legal requirements; or
  • Operational and security practices.

When we update this Privacy Policy, we will post the revised version on Bizzoso.com and change the “Last updated” date at the top.

Where required by law, we will provide additional notice or request consent before materially changing how we use personal information.

19. Contact Bizzoso

Questions, complaints, and privacy-rights requests may be directed to:

Privacy Officer
Bizzoso
Email: support@bizzoso.com

Please include enough information for us to understand and respond to your request. Do not send passwords or complete payment-card information by email.